Refund & Returns Policy for the Club Shop

For details about Leap-related payments and cancellations, review our Leap Payments Policy.

Every item in the Turtle Travel Club Shop is made to order just for you. Because of this, we cannot accept returns or exchanges for items ordered in the wrong size, color, or for buyer’s remorse. Please review product descriptions and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.

Please contact us within 30 days of delivery using our Contact Us page and include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem (we’ll send an email so you can attach photos)

Once we’ve reviewed your request, we’ll work with our fulfillment partner to replace the item or issue a refund when appropriate.

Lost Packages

If your order appears to be lost in transit, please contact us as soon as possible. We’ll work with the shipping carrier and our fulfillment partner to investigate and determine the best resolution.

Returns

Because each product is custom made after you place your order, we generally do not accept returns.

Returns are only accepted when required due to a manufacturing defect or fulfillment error.

Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your statement.

Need help?

Contact Us for questions related to refunds and returns. Please include the order number and a description of the issue in the contact form description.