Turtle Travel Club Shop FAQ

(Frequently Asked Questions)

  • When will my order ship?

    Every item is made to order. Most orders are produced within 2–5 business days before shipping, but international delivery may take longer. You’ll receive a shipping confirmation email with tracking information when your order ships.

  • Can I change or cancel my order?

    If production hasn’t started, we may be able to update or cancel your order. Please contact us as soon as possible after placing your order (include the Order Number).

    Once production begins, changes and cancellations are generally not possible.

    Review our Shop Refund & Returns Policy for complete details.

  • Do you ship internationally?

    We currently ship to the United States, Canada, the United Kingdom, and Australia. Shipping options and costs are calculated during checkout.

  • How long does shipping take?

    Delivery times vary depending on your location and shipping method. Estimated delivery dates are shown during checkout.

  • Will I have to pay customs or import fees?

    International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer.

  • What if my item arrives damaged or incorrect?

    We’ll make it right. Contact us within 30 days of delivery and include your order number. You’ll receive a confirmation email once you submit the contact form. Please respond to that email with photos of the products clearly showing the issue.

    If the item is damaged, defective, or incorrect, we’ll arrange a replacement or refund as appropriate.

    Review our Shop Refund & Returns Policy for complete details.

  • How do I choose the right size?

    Clothing items may run small so we recommend ordering one size larger than normal. Measurements may vary slightly due to the manufacturing process.

  • Are your products made to order?

    Yes. Every item is produced after you place your order. This reduces waste and allows us to offer products without maintaining inventory.

  • Where are your products made?

    Our products are printed and fulfilled by trusted production partners in facilities around the world. Your order is typically produced at the facility closest to your shipping destination whenever possible.

  • What payment methods do you accept?

    We accept major credit and debit cards, along with any express payment methods shown during checkout.

  • Does my purchase support Turtle Travel Club?

    Yes! Every purchase helps support our community, create new travel content, and bring world travelers together through the Turtle Travel Club. Thank you for being part of the journey 🐢